Jase Anzo: Techy, Lake Park Florida

Eric Houdek (Screenbuyer.com): How many years have you been running your phone repair business?

Jase Anzo (Techy, Lake Park Florida): I’ve been at it for around 13 years. Honestly, the best part for me isn’t the tech—it’s working with the customers.

Eric Houdek (Screenbuyer.com): Which nearby areas does your shop cover?

Jase Anzo (Techy, Lake Park Florida):

• Riviera Beach

• Palm Beach Shores

• Mangonia Park

• Palm Beach Gardens

• Juno Beach

• West Palm Beach

• Jupiter

Eric Houdek (Screenbuyer.com): What’s the toughest part of managing customer interactions?

Jase Anzo (Techy, Lake Park Florida): Patience is key. People can get pretty demanding.

Eric Houdek (Screenbuyer.com): Your shop’s inside a Walmart. How does that affect things?

Jase Anzo (Techy, Lake Park Florida): It’s a game-changer for visibility. Walmart pulls in huge crowds—sometimes up to 50,000 people.

Eric Houdek (Screenbuyer.com): Do you lean toward Samsung or iPhone?

Jase Anzo (Techy, Lake Park Florida): I don’t play favorites, but I’ve got a soft spot for Samsung.

Eric Houdek (Screenbuyer.com): What tips would you share with other repair shop owners?

Jase Anzo (Techy, Lake Park Florida): Get to know your local scene, understand who’s walking through your door, and always pay attention to what your customers are saying.

Eric Houdek (Screenbuyer.com): Any industry events you’re eyeing this year?

Jase Anzo (Techy, Lake Park Florida): My schedule’s tight, but I’m aiming to hit up a repair trade show and a video game expo.

About the Expert:

Jase Anzo runs Techy in Lake Park, Florida, bringing 13 years of phone repair expertise and a knack for customer service to the table.