Stacks.tech Interview

How long have you been in the industry?

We've been involved in the smartphone industry for over 20 years. We began as the first repair shop in Phoenix, AZ, before Apple products were prevalent. We then moved into the parts and buyback business, ultimately transitioning entirely to software solutions with STACKS.

What exactly does STACKS do?

STACKS creates systems that simplify operations for repair shops, phone resellers, wholesalers, and prepaid dealers. We automate data processes, develop custom tech stacks, and provide shops with tools to compete online without the need for a full-time development team.

What’s the biggest challenge you see repair shops dealing with right now?

Many shops are performing tasks meant for 2025 with tools from 2012. They rely on manual processes, disorganized spreadsheets, and lack tracking. Shop owners should concentrate on revenue-generating activities, refine them, and repeat.

What projects are you excited to be working on this year?

We are developing a comprehensive trade-in API that allows shops to get live IMEI pricing, automatically list inventory on marketplaces like eBay and Walmart, and generate SEO content automatically. However, the most exciting aspect is how quickly shops adapt when they have the right tools.

What’s one area most repair shops could improve with technology?

Lead capture and follow-up. Many shops wait for customers to walk in. We offer a system that converts browsers into buyers and buyers into repeat customers, with integrated communications, smart pricing, and numerous integrations.

How is STACKS different from other tools or software out there?

We provide complete systems, not just websites. This includes custom Google Sheets, automations, CRMs, payment links, trade-in calculators, and customer dashboards that communicate with each other. If you need assistance, we work with you directly instead of directing you to a support article.

What’s the biggest win you’ve seen a client get using STACKS?

One client transitioned from managing random Facebook messages to having a complete buyback funnel with checklists, auto-replies, and payout logs in just one day. They recouped the setup cost within the first week.

Why did you start STACKS in the first place?

I was frustrated seeing talented shop owners burn out over tasks that could be automated. I believed I could create a better solution for everyone.

Where do you see the industry heading in the next few years?

Despite annual pessimism, mechanics are thriving and are here to stay. Laws increasingly protect our industry, similar to the automotive sector. I envision this as a recognized and protected field. Additionally, I believe smart glasses will become very popular in the next 2-3 years.

What advice would you give to someone opening their first repair shop?

Avoid hiring friends and retaining unsuitable employees. Ensure your accounting is well-managed. Start with systems and map them out. Whether it's tracking leads, pricing devices, or requesting reviews, implement these from the beginning to grow faster with less stress.

What’s one thing you wish more people knew about STACKS?

We are not just a faceless SaaS company. We are builders like you. We actively engage in coding, test it with real shops, and refine it until it truly works. If it doesn't help you make money or save time, we don't release it.